1. Introduction
NZ House & Land (referred to as “we”, “our” or “us”) recognises the importance of protecting the privacy and rights of individuals in relation to their personal information. This privacy policy outlines how we collect, use, disclose, and manage your personal information in compliance with the New Zealand Privacy Act 2020.
This policy applies exclusively to NZ House & Land and does not cover privacy practices of any third-party entities or affiliates.
2. What is Personal Information?
“Personal information” refers to any information that can identify you or be used to identify you, such as your name, address, email address, phone number, and other details about your interactions with us.
3. Information We Collect
If you are a customer or potential customer, we may collect:
Full name
Physical and mailing address
Email address
Telephone number
Age or birth date
Service-related information (e.g., enquiries, transactions)
Communications with our representatives (phone, in-person, or email)
If you apply for a job or professional relationship with us, we may also collect:
Qualifications and licensing details (e.g., real estate licence)
Business name, NZBN, and director/shareholder information
Bank account information for direct debits
We may also collect anonymous or aggregated data (e.g., website analytics).
4. How We Collect Information
We collect your personal information directly from you when you:
Enquire about or use our services
Visit our website
Communicate with us via phone, email, or in person
Apply for a job or partnership
Subscribe to newsletters or updates
5. What Happens if You Don’t Provide Your Information?
Without your personal information:
We may not be able to provide our services effectively
You may miss out on updates or service-related communications
Your experience on our website may be limited or less personalised
6. Why We Collect and Use Your Personal Information
We use your information to:
Deliver services or respond to enquiries
Improve our website and customer experience
Perform administrative and business functions
Send marketing and service-related communications
Comply with legal and regulatory requirements
Update our records and contact details
Respond to complaints or disputes
Your information is only used for the purposes outlined here unless we obtain your consent for other uses.
7. Our Website
Cookies: We may use cookies to track user behaviour, personalise content, and analyse traffic. Cookies do not collect personal data, and you may disable them in your browser settings.
Security: While we strive to protect your information, online data transmission is never fully secure. Any information sent to us online is at your own risk.
Links: Our site may include links to external websites. We are not responsible for their privacy practices and recommend reviewing their policies independently.
8. Disclosure of Information
We may disclose personal information to:
Our employees and contractors
Service providers (e.g., IT, mailing, hosting, legal, marketing, debt collection)
Third-party partners with your consent
Any party required by law or regulation
We do not sell, rent, or trade your personal information.
9. Direct Marketing
We may send you marketing communications about services we believe are relevant to you. These may be sent via email, SMS, or post. You can opt out at any time via the communication itself or by contacting us at:
📧 info@nzhouseandland.co.nz
We do not provide your personal information to third parties for their own marketing purposes.
10. Overseas Disclosure
We generally retain and manage your personal information within New Zealand. If any personal data is shared outside New Zealand (e.g., via cloud-based service providers), we take reasonable steps to ensure it is handled in accordance with NZ privacy laws.
11. Data Security and Storage
We store personal data securely in either digital or physical formats and take reasonable measures to protect it from loss, misuse, or unauthorised access. Information is destroyed or anonymised when no longer required.
12. Access and Correction
You may request access to your personal information or request corrections if you believe it is inaccurate or outdated. Email:
📧 info@nzhouseandland.co.nz
There is no fee for requesting corrections, but a reasonable fee may apply for providing access.